Term and Conditions

 REPAIR CONDITIONS

We charge a deposit on book in (sometimes less or more in the case of devices or larger recoveries) - this is both a prepayment off the total chargeable on completion and is non-refundable. We do not operate a "no fix no fee" as this is not considered best practice in our industry. A technician should be motivated to spend his or her time, expertise and very best effort to repair the equipment and should never be inclined to "guess" or be jaded by "well i might not get paid for this one". Should you decide not to complete a repair, we must be notified by response to the email after which we will endeavour to put your equipment back in the condition it was in when you first booked it in and in a timely manner. This is not always possible as the nature of attempting repairs renders changes that often cannot be reversed. There is no other way to attempt repairs. Faulty electronics can be both intermittent and degenerative, meaning that in some cases what appears to be one issue can degenerate into what presents as greater issues in the course of a repair or simply testing. This is again the nature of repairs and we accept no liability for the losses incurred accordingly. Duration of a repair averages at around 3 working days and we will articulate this on book-in. Delays like parts ordering, excessive demand, staff illness or unanticipated issues with your repair are part of the reality of a normal repair process. Delays and variations in estimate are something we endeavour to avoid but are sometimes unavoidable. We are not liable for any effects this may have on your own workloads or lifestyle. We will never delete data deliberately without firm instruction from the customer and we will endeavour also following instruction to recover and retain in place customers data however we accept no responsibility for any loss of user data. It is not chronologically viable to express all conditions at the book-in point and so it is incumbent on the customer to ensure they are aware of the risks and conditions of attempting a repair. 

 

Discussion of your repair and likely prognosis / outcomes / pricing is just that. It is not possible to be absolute at this stage and as already mentioned, if the work turns out to be more involved or more expensive, naturally we will send you a quote first. That, however may or may not be similar to the discussions over the phone or at the front counter. Again, this is unfortunately the nature of the work. 

 

During the process of repair, data recovery, software work or testing it is sometimes unavoidable that a technician will see elements of your data. This is simply an unavoidable by-product of the repair process and as an internal prime directive we go to great lengths to see as little as possible. We carry out internal standards audits and ensure that only established, long standing staff are involved in your repair and that ideally, only one technician has contact with your equipment and that person is thoroughly trained and directed towards the importance of client confidentiality and NDA policies are attached to their work contracts. 

RETURNS AND REFUNDS

we do not offer refunds. This does not effect your statutory rights - if a product is defective or damaged in transit please send us an email at sales@backfromthefuture.ie with pictures and we’ll authorise  return. Change of mind is not a viable reason for return - this is in line with Irish consumer law and guidelines in our industry

in some cases we will, on a case by case basis, offer a refund with a restocking charge 

To complete your return, we require a receipt or proof of purchase 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@backfromthefuture.ie.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@backfromthefuture.ie and send your item to: 58 South Great Georges Street, Dublin 2, Dublin, D02 KD35, Ireland.

Shipping 
To return your product, you should mail your product to: 58 South Great Georges Street, Dublin 2, Dublin, D02 KD35, Ireland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from The refund 

 

GDPR: 

 

All of the above policies are carried out in compliance with the EU General Data Protection Regulation which can be found here https://gdpr-info.eu/ 

For data deletion or GDPR requests, please email sales@backfromthefuture.ie