Before using the Back From the Future Service, the customer must first complete the registration form in assistance with the service in store agent. This involves giving user contact information such as First and Last name, E-mail address, Postal address, contact number, etc. Back From the Future will use your contact details to contact you regarding the product and/or services you have requested. This consists of but is not limited to repair approvals, update reports, completion communication renewal/re-registration notifications. All communications will be direct and will relate specifically to the service requested.
If a user makes a purchase, or uses a Back From the Future service we will collect credit card information, and other payment information necessary to complete a payment from a user. Credit card processing is performed by a PCI compliant third party processor and such information is not processed or retained by Back From the Future. This entails we share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, we will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.We do not sell information to third parties.
COMPUTER SYSTEM INFORMATION
We may also seek information related to your computer. This may include: information about the make and model of your computer and/or any computer hardware, software or peripherals attached to it, date of purchase and type of computer, identification number of your computer, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to offer personalized technical support to you, and to help us update our support tools and augment our supported products list.
While requesting support you may request for the problem to be resolved by taking control of your computer. Back From the Future uses qualified utilities which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and the user has consented to grant control. Furthermore, Experts will not use Remote Access tools to collect sensitive or confidential information stored on the users computer or network, deliberately destroy information on user computer or network, or cause the user to experience system problems.
Some Back From the Future online diagnoses applications may gather a broad variety of functional information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by Back From the Future and is transmitted securely over the Internet to the Back From the Future server. Back From the Future analyses this information to help diagnose and solve end-user problems. Information collected by the Back From the Future application will not contain any sensitive information such as e-mail messages, e-mail addresses sent to, passwords, profiles, websites visited, etc.
We charge a deposit on book in (sometimes less or more in the case of devices or larger recoveries) - this is both a prepayment off the total chargeable on completion and is non-refundable. We do not operate a "no fix no fee" as this is not considered best practice in our industry. A technician should be motivated to spend his or her time, expertise and very best effort to repair the equipment and should never be inclined to "guess" or be jaded by "well i might not get paid for this one". Should you decide not to complete a repair, we must be notified by response to the email after which we will endeavour to put your equipment back in the condition it was in when you first booked it in and in a timely manner. This is not always possible as the nature of attempting repairs renders changes that often cannot be reversed. There is no other way to attempt repairs. Faulty electronics can be both intermittent and degenerative, meaning that in some cases what appears to be one issue can degenerate into what presents as greater issues in the course of a repair or simply testing. This is again the nature of repairs and we accept no liability for the losses incurred accordingly. Duration of a repair averages at around 3 working days and we will articulate this on book-in. Delays like parts ordering, excessive demand, staff illness or unanticipated issues with your repair are part of the reality of a normal repair process. Delays and variations in estimate are something we endeavour to avoid but are sometimes unavoidable. We are not liable for any effects this may have on your own workloads or lifestyle. We will never delete data deliberately without firm instruction from the customer and we will endeavour also following instruction to recover and retain in place customers data however we accept no responsibility for any loss of user data. It is not chronologically viable to express all conditions at the book-in point and so it is incumbent on the customer to ensure they are aware of the risks and conditions of attempting a repair.
Discussion of your repair and likely prognosis / outcomes / pricing is just that. It is not possible to be absolute at this stage and as already mentioned, if the work turns out to be more involved or more expensive, naturally we will send you a quote first. That, however may or may not be similar to the discussions over the phone or at the front counter. Again, this is unfortunately the nature of the work.
During the process of repair, data recovery, software work or testing it is sometimes unavoidable that a technician will see elements of your data. This is simply an unavoidable by-product of the repair process and as an internal prime directive we go to great lengths to see as little as possible. We carry out internal standards audits and ensure that only established, long standing staff are involved in your repair and that ideally, only one technician has contact with your equipment and that person is thoroughly trained and directed towards the importance of client confidentiality and NDA policies are attached to their work contracts.
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The main idea of cookies is to identify users and possibly prepare customized web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot violate the privacy of our customers.
Our site uses all precautions to protect information of users. This Web site takes every precaution to protect information of users. Whenever sensitive information is submitted by the user via the website, it is protected both on-line and off-line. Sensitive information such as credit card number is encrypted and is protected with the best of the encryption software. We use industry-standard 128bit encryption technologies when transferring and receiving consumer data exchanged with our site. Similarly equivalent care is undertaken to protect user-information off-line. The entire information of our users, including the sensitive information outlined above, is restricted in our offices. Only employees like billing clerk or a customer service representative who need the information to perform a specific job are granted access to personally identifiable information. Even they use password-protected screen-savers each time they leave their workstations. On return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept abreast on our security and privacy practices. Every quarter and any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to make sure our customers’ information is protected. Lastly, the servers that we store personally identifiable information on are kept in a highly secure environment.
We require the passcode/ Password of your Device in order to test the Device before and after the repair, and to provide a diagnostic. If you do not provide this information, this can delay your repair and in many cases, make it impossible to troubleshoot issues and diagnose faults. If a passcode is refused, we can not be held responsible for any issues with your Device as a full functional check is not possible.
Hardware and device are considered abandoned and will be disposed of if you do not make contact with us within 60 days of service completion. We will in such cases make all reasonable efforts to make contact and inform the user of the impending disposal using the information they provided using the methods they permitted.
DATA BACKUP POLICY
We will not be held responsible under any circumstance for any loss or corruption of data and/or software. Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused and we therefore highly recommend that you back up your Devices on a personal computer or external hard drive prior to your repair. It is your responsibility to keep a record of any such data.
NOTIFICATION OF CHANGES
RETURNS AND REFUNDS
we do not offer refunds. This does not effect your statutory rights - if a product is defective or damaged in transit please send us an email at email@example.com with pictures and we’ll authorise return. Change of mind is not a viable reason for return - this is in line with Irish consumer law and guidelines in our industry
in some cases we will, on a case by case basis, offer a refund with a restocking charge
To complete your return, we require a receipt or proof of purchase
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 58 South Great Georges Street, Dublin 2, Dublin, D02 KD35, Ireland.
To return your product, you should mail your product to: 58 South Great Georges Street, Dublin 2, Dublin, D02 KD35, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from The refund
All of the above policies are carried out in compliance with the EU General Data Protection Regulation which can be found here https://gdpr-info.eu/
For data deletion or GDPR requests, please email firstname.lastname@example.org