Returns

 

we do not offer refunds. This does not effect your statutory rights - if a product is defective or damaged in transit please send us an email at sales@backfromthefuture.ie with pictures and we’ll authorise  return. Change of mind is not a viable reason for return - this is in line with Irish consumer law and guidelines in our industry

in some cases we will, on a case by case basis, offer a refund with a restocking charge 

To complete your return, we require a receipt or proof of purchase 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@backfromthefuture.ie.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@backfromthefuture.ie and send your item to: 58 South Great Georges Street, Dublin 2, Dublin, D02 KD35, Ireland.

Shipping
To return your product, you should mail your product to: 58 South Great Georges Street, Dublin 2, Dublin, D02 KD35, Ireland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from The refund